roylbd Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data protection practices.
Table of Contents
Introduction
roylbd is a safe and reliable online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information we collect when you use roylbd's website, mobile platform, or related services, how we use that information, and how we keep it secure.
By using our platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
Important: This policy applies only to individuals aged 21 or older. roylbd does not knowingly collect personal information from anyone under age.
What Information We Collect
When you create an account and use services on the roylbd platform, we may collect the following types of information:
a) Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport details (for KYC verification)
- Home address and postal code
- Payment details (bKash number, Nagad number, bank account information)
- Login credentials (passwords stored in encrypted form)
b) Information Collected Automatically
- IP address and device information
- Browser type and operating system
- Time spent on the platform and pages visited
- Betting and transaction history
- Information obtained from cookies and similar tracking technologies
c) Information Received from Third Parties
- Information received from identity verification service providers
- Transaction confirmation information from payment processors
- Alert information from fraud prevention services
Purpose of Using Information
roylbd uses your information for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To run betting, gaming, and casino services smoothly.
- Financial Transactions: To process deposits and withdrawals and manage bonuses.
- Customer Support: To resolve your issues via live chat and email.
- Security and Fraud Prevention: To prevent unauthorized access and fraudulent activity.
- Age Verification: To confirm that all users are aged 21 or older.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To further improve the platform experience.
- Communication: To send important updates, promotional offers, and security notices (with your consent).
Responsible Gaming: By analyzing your playing patterns, we provide support to ensure responsible gaming. If unusual activity is detected, we may reach out to you.
Sharing and Disclosure of Information
roylbd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfers.
- Identity Verification Services: With authorized verification partners to complete the KYC process.
- Technology Partners: With technology service providers that assist in operating the platform, who work under strict confidentiality agreements.
- Legal Requirements: To comply with valid directives from courts or government authorities.
- Fraud Prevention: With law enforcement agencies to prevent criminal activity.
Except in the circumstances described above, we do not share your information with any third party without your explicit consent.
Cookies Policy
The roylbd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
- Functional Cookies: To remember your preferences, language, and settings.
- Analytics Cookies: To analyze platform usage and improve our services.
- Security Cookies: To detect fraud and unauthorized access.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.
Data Protection Measures
roylbd has adopted industry-standard security measures to keep your personal information secure:
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
- Password Hashing: Your password is never stored in plain form — strong hashing algorithms are used.
- Two-Factor Authentication: Two-factor authentication is available for sensitive actions.
- Firewall Protection: Advanced firewalls and intrusion detection systems are in place.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Access Controls: Only authorized staff can access your information for specific, necessary purposes.
To keep your account secure, use a strong password and never share your login details with anyone.
Your Rights
As a user of roylbd, you have the following rights:
To exercise these rights, contact our support team. We are committed to responding to your request within 30 working days. However, we may be required to retain certain information due to legal obligations.
Third-Party Links and Services
The roylbd platform may integrate third-party services such as game providers and payment service providers. Our game partners — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — have their own privacy policies.
roylbd is not responsible for how your information is handled on third-party platforms. It is your responsibility to review the privacy policy of the relevant service provider.
For payment processing — bKash, Nagad, Rocket, and bank transfers — only the minimum information necessary to complete the transaction is shared with them. We enter into agreements with these payment partners only after confirming the standard of their security measures.
Child Protection
roylbd strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor.
We verify the date of birth during account registration and confirm age through the KYC process. If we discover that a person created an account by providing false information about their age, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Changes to the Privacy Policy
roylbd may update this Privacy Policy from time to time. For important changes, we will notify you in the following ways:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent to your registered email for important changes.
- You may be informed about updates when you log in to the platform.
If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy. If you disagree with the changes, contact our support team to close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
We take all privacy-related requests seriously and are committed to resolving them as quickly as possible.
For more information, please read our Terms and Conditions and Responsible Gaming pages.